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Technical Support Manager

The Technical Support Manager will be responsible for managing a team that works with highly customized systems, including complex integrations.
Furthermore, it plays a crucial role in implementing best practices, managing 2nd and 3rd level support, enhancing business opportunities for customers.


  • Handle escalation of incidents related to non-user end issues.

  • Manage and monitor networks, servers, applications, CRM and related issues.

  • Track resource utilization against allocation and budget, including project timesheet approvals.

  • Handle daily operations, implementations, assisting with project planning, monitoring, documentation and status updates.

Techinical Supporte Manager.jpeg


  • Fluent english and spanish

  • Bachelor's degree in Information Technology or equivalent training.

  • Experience with support in companies, with experience in implementing CRM, Commerce (digital and physical store), POS and omni-implementation considered an advantage.

  • Solid project leadership skills, with direct responsibility for managing project teams, budget and schedule.

Essa vaga interessou?

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