IT Solution Specialist, Messaging & Directory Services
As an IT Solution Specialist, you are the technical expert supporting both Messaging and Directory Service solutions for the company, understanding their integration across the LDC landscape.
In this role, you are the expert on several IT solution(s) within End-User Services. You ensure these solutions evolve, including enhancements requests, management and prioritization to support the business.
From a support standpoint, you ensure support at level 1 and 2 is properly handled and you deliver the level 3 support (incident, problem and change management). You own overall incident, problem, configuration, and change for your solution. You are engaged in any implementation that touches your solution and manage if there is any dependency with other solutions.
As a Level 3 engineer, you act as one of a small group of enterprise/global administrators for the O365 tenant. You are engaged on projects to maintain and evolve the solutions. You have good understanding of project management and in some cases, may be the technical lead on solution projects. You create and execute change plans regularly
In your role, it is fundamental you stay abreast of new technologies and be able to support the LDC roadmap.
Atribuições
· Act as primary Level 3 support; incidents, request fulfillment, problems and changes
· Manage changes, new requirements of the solution(s)
· Develop and maintain technical documentation in support of the solution(s)
· Make proposals and provide information in order to support decision making concerning the solution
· Act as point of technical escalation for Level 2 issues/problems
· Develop and maintain Level 1 & Level 2 solution documentation
Requisitos
University Degree
Fluency in English
Active Directory experience